Service Design project to improve services at Utrecht Central Station

Edenspiekermann Amsterdam is part of a collaborative service-design project being conducted at Utrecht Central Station.

Task Force Innovation Utrecht (TFI) is the initiator of the project ‘Service Design’. A collection of agencies are working in close conjunction with ProRail, TU Delft and Utrecht University on a number of pilots aimed at mapping out the service design of Utrecht Central Station.

Utrecht Central Station will be the pilot location during the renovation. By using service-design techniques, we aim to create innovative solutions in and around the station to tackle problems with the reconstruction.

Utrecht University and TU Delft will observe and investigate the project and make the added value measurable. The project should result in a business case in which service design directly results in demonstrably better service.

In two years, the results of the Utrecht Central Station project will be published. Until then, we will regularly provide reports via the blog on the various case studies within the project.

The ‘Service Design’ project
The project ‘Service Design’ has been awarded a grant in line with the Ministry of Economic Affairs’ programme Pieken in de Delta (Peaks in the Delta), and it will also be financed by the Municipality of Utrecht, the province of Utrecht and the project partners. The Service Design project is a collaboration between ProRail, Hogeschool Utrecht, TU Delft, 31Volts, Design Thinkers,Scope Design strategy, Edenspiekermann, STBY, Movares, Bureau H2o and the Utrecht branch of Taskforce Innovatie. The project develops knowledge and activities in order to raise the profile of service design as part of the commercial and creative services sector in the Netherlands.