Workshop at Handelsblatt conference

Things are set in motion in the field of retail banking. Digitization is a huge topic. Customer demands are changing. Fintech startups are successfully entering the market with business models focused on customer experience.

The 20th Handelsblatt conference on retail banking, taking place in Mainz on March 25th & 26th, will cover all that.

We are happy to join in. Pia Betton will be giving an inspirational talk about innovation through service design, followed by a hands-on workshop on how to better get to know your customers, co-creation and prototyping. It’ll be all about nurturing trust, talking on eye-level and building a service that is truly relevant for your customers.

C-level speakers of ING DiBa, HSBC, Commerzbank and others will be sharing their insights from a big banking point of view. On top, speakers of Google, Fraport and fintechs such as Number26 and figo will complement the field of additional industries and disruptors on the market.

Find more details on the 20th Handelsblatt conference on retail banking and stay tuned for our recap following the event!