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User research
We distill user needs and motivations, understand behavioral patterns with our proven methods like interviews and cultural probes – in real life, on site and remote.
Insights & archetypes
We translate insights into user archetypes, Jobs-to-be-done and opportunity areas for ideation. Our goal: creating change inside organisations through honest user centricity.
Journeys & ecosystems
We map customer journeys and service ecosystems to align and orchestrate your teams’ efforts. Because user centricity is a team sport — not a department competition.
Future scenarios
We develop future scenarios based on trend research, strategic foresight and field research. Our scenarios highlight your opportunities for future UX journeys.
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Product Strategy
From corporates to start-ups we begin by analysing your product & service portfolio, then strategize the target state and break down roadmaps & KPIs to steer successfully.
Innovation & growth
Based on research and strategic insight we do opportunity mapping to ideate new innovation and growth areas. We even build up or grow your start-up & corporate venture with you.
Experience strategy
In our experience strategies we develop your desirable ecosystem vision and UX principles. Together we implement the change redefining success for your customer experience KPIs.
Brand & content strategy
We sharpen your brand core as a catalyst of change and innovation. Our content strategies maximise your impact for content as a powerful interface to your users.
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Prototyping
We believe: Prototype over PowerPoint! From innovations sprints to products & services and even strategy work – we prototype and build proof of concepts in VR, AR and the real world.
Product design
Our track record in delivering great product design spans from in-car to web to native platforms and smart TV. Designing workflows & team setups is part of our deliverable.
Service design
Together with your teams and stakeholders we design the entire process, develop the service blueprint and connect the services across touchpoints within your ecosystem.
Brand design systems
Creating a seamless brand experience across all touchpoints requires a system. Our brand design systems cover voice to VR/AR to UI and micro-interactions to make you scale.
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Web experiences
From websites to PWAs to web-ecosystems: Since over a decade we take pride in a strong development team and longtime partners pushing for innovation, reliability and speed.
Native apps
Native applications can have an advantage leveraging platform specific abilities. This is why we also develop apps for iOS and Android to smart TVs and AR like the HoloLens.
Service implementation
Implementation is the moment of truth for a service bridging engineers’ abilities with your user’s needs. We train your service units and provide the operational concept description.
Libraries & playbooks
We synchronize and enable your teams with digital playbooks, component libraries and brand hubs. We believe in one source of truth allowing clear governance & efficient scaling.
